Business wire
Nouvelair Airlines Saves 25% on Check-in Costs with Hitit and Regula Partnership
Kristina – ks@regulaforensics.com
Regula, a global developer of forensic devices and identity verification solutions, enhanced check-in for Tunisian Nouvelair airline through its partnership with Hitit, a leading airline and travel IT solutions provider. By enabling a fully remote, app-based flight check-in process, Nouvelair has achieved a 25% reduction in operation costs and significantly streamlined boarding procedures, resulting in great improvements to the airline’s efficiency and customer satisfaction.
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Even a small share of passengers switching to remote verification and online check-in enabled Nouvelair to achieve a remarkable 25% reduction in handling costs. (Graphic: Regula)
Prior to implementing online check-in, Nouvelair’s onboarding process relied entirely on manual document verification, seat allocation, and paper boarding passes. This traditional system required passengers to arrive at the airport hours before departure, leading to long queues, heightened stress levels, and bottlenecks at the airline’s counters. Recognizing the need for a customer-centric, efficient, and flexible solution, Nouvelair launched an online check-in system and empowered it with Hitit’s Crane Mobile Application (Crane.MA) and Regula Document Reader SDK.
This integrated system allowed Nouvelair to fully automate its check-in procedure. Now, passengers can simply scan their travel documents, such as passports and visas, using their smartphone cameras from the comfort of their homes. Once their IDs are verified, they can proceed to seat selection and get an electronic boarding pass.
The whole check-in process takes mere seconds, thanks to the advanced Regula Document Reader SDK. Regula’s solution:
- automatically recognizes document types and verifies their validity for travel;
- extracts data from visual and machine-readable (MRZ) zones;
- cross-checks information for consistency to detect potential fraud.
With the world’s most comprehensive proprietary database of over 14,000 identity document templates from 251 countries and territories, Regula Document Reader SDK ensures fast and reliable verification for nearly any travel document the airline may encounter.
Soon after the launch of their online check-in system, more than 20% of Nouvelair’s customers switched to this method of preparing to travel. This has led to a significant reduction in manual workload and operation costs—up to 25%. Nouvelair expects that next year more than 30% of its passengers will use online check-in, which will result in more operational efficiency and better customer experience.
“As part of its digital transformation strategy and commitment to becoming a retailing airline focused on improving passenger experiences, Nouvelair has successfully launched a new and enhanced online check-in service. This service is accessible via digital platforms, catering to all passengers across all operational stations worldwide. The success of this initiative is attributed to several key factors: Nouvelair’s commitment to passenger satisfaction, the project’s agility, and the innovative technology proposed by Regula and Hitit,” commented Ramzi Fazzi, Chief Information Officer of Nouvelair.
“As Nouvelair’s longstanding IT provider, we have been proud to support their growth through cutting-edge solutions. Our Crane Mobile Application suite is one of the keystones in translating Nouvelair’s vision into an omnichannel, customer-centric travel experience spanning the whole journey, and we are very glad to see it so well-received by their passengers. By joining forces with Regula, a global leader in identity verification solutions, we ensured a brief and streamlined implementation process and, as a result, introduced enhanced passenger self-service capabilities into Nouvelair’s mobile channels. This will not only lead to increased customer experience and satisfaction in the short term but also lay down the foundation to seamlessly scale into further capabilities as our industry develops towards digital travel credentials. We thank both Nouvelair and Regula for this great collaboration, and look forward to further strengthening our partnership,” said Nevra Onursal Karaa?aç, Hitit’s Chief Executive Officer.
“This project with Nouvelair and Hitit showcases how advanced identity verification solutions can improve the travel experience. We are impressed with the quick and tangible results the airline has received after just a few months of using the new solution. And this is exactly what we at Regula are committed to: streamlining and improving routine tasks, like compulsory document checks, while enhancing security, efficiency, and the overall customer experience. In other words, we aim to empower organizations to meet modern demands and set new standards in their industries,” added Ihar Kliashchou, Chief Technology Officer at Regula.
To learn more about Regula’s project with Nouvelair, please read the case study.
About Nouvelair
Founded in 1989, Nouvelair proudly stands as Tunisia’s first private airline and a leading subsidiary of the Tunisian Travel Service (TTS) group, the country’s top inbound travel agency. Operating from three major international airports in Tunisia—Monastir, Djerba and Tunis-Carthage—we connect travelers to over 100 destinations in more than 20 countries across three continents.
Our network includes major destinations such as France, Germany, Poland, Denmark, Norway, Sweden, the United Kingdom, Belgium, Russia, Italy, Switzerland, Algeria, Turkey, and Saudi Arabia.
With over 35 years of experience, our mission is clear: to provide high-quality flights at competitive prices while prioritizing comfort and safety for every passenger. This unwavering commitment drives us to continually enhance your travel experience and ensure your satisfaction.
Learn more at: www.nouvelair.com.
About Hitit
Hitit, established in 1994, is considered one of the largest airline and travel IT solution providers in the world. Hitit’s proprietary Crane-branded solution suite offers a comprehensive suite that serves full-service flag carriers, regional, low-cost, charter and hybrid airlines, as well as ground-handling agencies. Hitit is a one-stop shop for Software as a Service (SaaS) new-generation airline IT solutions, with modules geared towards every part of an airline’s business operations. Hitit’s solutions and services provide its partner in the aviation industry with state-of-the-art technology for passenger services, operations, accounting and cargo. Hitit currently serves 70+ airline companies and travel partners across Europe, Africa, Asia, the Middle East, the Americas and Australia. Having completed the public offering of 27.6% of its shares, Hitit has started publicly trading on Borsa Istanbul since March 3rd, 2022.
Learn more at www.hitit.com.
About Regula
Regula is a global developer of forensic devices and identity verification solutions. With our 30+ years of experience in forensic research and the most comprehensive library of document templates in the world, we create breakthrough technologies for document and biometric verification. Our hardware and software solutions allow over 1,000 organizations and 80 border control authorities globally to provide top-notch client service without compromising safety, security, or speed. Regula has been repeatedly named a Representative Vendor in the Gartner® Market Guide for Identity Verification.
Learn more at www.regulaforensics.com.
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