Business wire
Wisedocs Unveils WiseChat and Custom Reports to Simplify Medical Record and Claims Reviews with AI
Media:
Joe Kevens
Director of Marketing
marketing@wisedocs.com
Amy Mingopoulos
Marketing Coordinator
amy@wisedocs.com
Wisedocs, the only AI claims platform with expert human oversight, is excited to announce the launch of two comprehensive features designed to intuitively handle complex medical records and claims documents faster: WiseChat Q&A and Custom Reports. These tools further enhance the platform's capabilities, streamlining how insurance carriers, legal firms, and medical professionals work by making medical data accessible and actionable.
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WiseChat enables users to get instant answers to claims questions with linked citations. (Graphic: Business Wire)
WiseChat Q&A: Instant Answers at Your Fingertips
WiseChat Q&A transforms how users directly interact with their documents. Leveraging an extensive library of prebuilt questions for the insurance, legal, and medical review industries, the live-chat interface enables users to query commonly asked questions about claim case specifics and receive instant, detailed answers. WiseChat is more than a Q&A tool – this highly trained feature has been built with numerous medical prompts by in-house experts, designed to accurately deliver the insights professionals need with precision. Whether searching a claimant's injury details, diagnostic test results, or treatment history, WiseChat provides fast and accurate insights by pinpointing data across claim documents with linked citations, guiding the user to the exact record source and streamlining the review process.
“Having personally worked in the government, and having manually processed claims, it became clear there was a major pain point and massive inefficiency directly impacting so many people. Highlighting, tabbing, and manually handling hundreds to thousands of various paper documents (claims), it really became clear we were missing something as an industry – automation. This painful process of manually sorting claims was the default and still is in some cases the status quo. When in fact a digital tool that could be dynamic enough to be deployed and used by any claims professional was what was lacking and needed,” said Connor Atchison, Founder and CEO of Wisedocs. “WiseChat removes this laborious process, allowing users to retrieve specific information from extensive case files in seconds and focus on making objective expert-level decisions, rather than wasting time searching for information.”
Custom Reports: Configurable To Your Needs
Wisedocs’ Custom Reports enables users to create claim reports, configured by line of business, jurisdiction, or client preference. Using custom created templates based upon clients' existing outputs, users can easily make polished reports with the power of generative AI and expert level human-in-the-loop oversight. Custom Reports’ built-in rich text formatting helps users organize and present key information clearly, grounded by the ability to reference source documents in the report creation, significantly saving time. Whether you’re a claims adjuster, attorney, or IME, Wisedocs’ Custom Reports can be seamlessly configured to meet your unique needs, ranging from creating customized structured medical diagnostic reports, demand letters, or organized claimant details.
“Our goal was to give people a simple and configurable way to create reports,” said Jenna Earnshaw, Co-Founder and COO of Wisedocs. “With Custom Reports, users can create claim reports while referring to the source documents in one robust platform, giving them the tools they need to handle their cases with clarity and confidence.”
Enhancing Efficiency for the Claims Ecosystem
WiseChat and Custom Reports aim to address long-standing challenges in reviewing complex medical records within the claims process. These innovations are proven to enhance productivity, reduce costs, and improve accuracy for users handling disability, liability, and workers’ compensation claims. The beta released features empower stakeholders to make informed decisions faster, leading to improved claim outcomes and lower operational costs.
“At Wisedocs, our goal has always been to make life easier for the people working in insurance, healthcare, and legal fields,” said Atchison. “These new features are just the next step in that mission.”
To learn more about WiseChat Q&A and Custom Reports, contact Wisedocs' Sales team today.
About Wisedocs
Wisedocs is the AI platform that analyzes claim files for the insurance industry. The company serves the auto, liability, disability, workers’ compensation, tort law, and similar markets. By combining cutting-edge AI technology with human-in-the-loop oversight, Wisedocs ensures improved accuracy and speed when processing medical records. Wisedocs raised $12.7M in an oversubscribed series A round in 2024 and secured a further $4.5M in growth capital financing from CIBC Innovation Banking. In 2023, Wisedocs launched their game-changing AI Medical Summaries platform. Established in 2021, Wisedocs has successfully expanded across North America and is at the forefront of change in the claims ecosystem.
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